FCTA Takes Step To Improve Service Delivery

26 August 2020 By Remi Johnson

FCT Minister, Malam Muhammad Musa Bello has called on all FCTA Units, Departments and Agencies to create internal mechanism for evaluating, assessing and monitoring activities of staff for efficiency in service delivery.

Malam Bello stated this at the opening of a one day seminar on National Strategy on Public Service reforms for the Administration in Abuja.

The Reform Coordination and Service Improvement Department, is one of the newest departments, established by Malam Muhammad Bello’s led administration, to promote efficiency in the activities of all its agencies.

Malam Bello who tasked civil servants on trust, honesty and confidentiality of official documents, also stressed the need for all Heads of agencies to live by example for national development.

The Minister who further called for effective communication and enlightenment of staff on any reform that must be carried out to enable people key into the initiatives, gave a testimony of how he resolved over 70% land problems in the FCT through effective response mechanism.

The minister also raised concerns over trading of items and huddling of toilet keys within the office premises.

On her part, FCT Minister of State, Dr. Ramatu Tijjani Aliyu, assured that the creation of the Reform Coordination and Service Improvement Department would go a long way in repositioning the administration for optimal productivity.

Dr Aliyu, who was represented by her Senior Special Assistant on Administration and Strategy, Prof. Muhammad Usman, said the creation of the department underscores a clear intent to continue to pilot reforms that would promote Ease of Doing Business to achieve the key objectives of economic diversification, private sector-led job creation, and aggressive poverty alleviation.

Dr Aliyu further commended the FCT Minister, Malam Muhammad Musa Bello, for finding a woman worthy of appointment as the pioneer Acting Director to drive these reforms.

On her part, the pioneer Acting Director of Reform Coordination and Service Improvement Department, Dr. Jumai Ahmadu, said the department was established to serve the people, especially in areas where services not been carried out as it should be.  

She assured that her department would constantly interface with stakeholders to identify service gaps, with a view to deploying tools and practices that would bring sustainable Improvement into the administration.

The event which featured goodwill messages by Director General, Bureau of Public Service Reform, Mr Dasuki Arabi and the Chairman Senate committee on reforms, Ibrahim Sekarau, unanimously emphasized on the need to scale up activities in line with current realities, to get better results in institutions of Government.

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