The Federal Capital Territory Administration, FCTA, through its Reform Coordination And Service Improvement Department, (RC&SID) has commenced processes for domestication of the Standard Operating Procedures (SOP), in all its SDAs to reposition the system for efficient service delivery.
The Permanent Secretary FCTA, Mr Olusade Adesola,who made this known at the sign- off ceremony of the first batch of FCTA’s SOP champions in Abuja said the measure would promote efficiency in service delivery to the general public.
Mr Adesola who described the SOPs as a springboard document for efficient and incorruptible delivery, called on Heads of all Secretariats, Departments and Agencies to immediately organize training programmes that would give room for building the capacity of more SOP champions to cascade it down to other SDAs.
Mr Adesola while pointing out that the FCTA desired to become the number one organisation for efficient service delivery in Nigeria, hinted that the World bank came to understudy what the FCTA was doing on land Administration, just as Lagos State proposes to visit Abuja to understudy the FCT Reform Coordination And Service Improvement Department, based on the feat attained so far.
While pledging FCTA’s commitment to see to the successful implementation of the SOPs, Mr Adesola said the SOPs document would also serve as a reference point for induction training and orientation of new staff.
“I feel fulfilled and accomplished because it is not how far but how well. In FCT, we are no longer where we were last year, we have moved… the SOPs will benefit individuals and collectively; And I pray that we keep this trajectory, so that the FCT will be acknowledged as investors friendly.
“Let all of us resolve today to commit to efficient service delivery, and the springboard is the SOP, and I look forward all of us delivering efficient, incorruptible and good services to the citizens” Adesola said.
Earlier, Acting Director, Reforms Coordination and Service Improvement Department (RC&SID), Dr. Jumai Ahmadu, explained that the event was in compliance with the Federal Government’s directive to deploy SOPs as part of the Performance Management system across all MDAs .
She said the FCT Administration successfully conducted a two (2) week training of Officers from fifteen (15) Pilot Departments across the SDAs on the process of developing SOPs under the guidance of the Technical Team deployed from the Office of the Head of Civil Service of the Federation (OHCSF), who served as Facilitators and were assigned to guide each SDA throughout the process of populating the Process and Metric Templates with the various routine activities of the Departments.
Various Heads of FCTA Departments, ranging from AGIS, AEPB, Treasury, Audit, Health,Parks and Recreation, Development Control Department, in their various good will messages, described the development of the SOPs as a
step in the right direction.
Team Lead of the SOPd, Mrs. Aolat Dosunmu, from Head of Service of the Federation (HOSF), commended the FCTA for demonstrating capacity for effective deployment of the SOPs, and presented the 13 SOP champions that emerged from the just concluded first batch of trainees.
She also encouraged the FCT Administration to ensure all round development and completion of other parts of the SOP document, which includes the process template, metric template, the business process model, the flow chart and the SOP Library.
“I and my team congratulate all of you for your dedication and active engagement in the development of the manual. We gave a total of 13 champions. I urge you to develop the other parts . They are very important aspects too.” Dosunmu said.
By Remi Johnson